Below FAQ are some common concerns of our clients before purchasing a unit, if you have other questions, please just send it to
We do accept Sezzle however, all Sezzle transactions require a Sezzle fee of $100 and a minimum order amount must equal to or exceed the amount of $200.
Due to the nature of this business refunds are NOT accepted. Returns are only accepted when you have received the wrong item(s). Please refer to our "PROCESSING & SHIPPING" page that outlines all information.
Our business is operated strictly online. All purchases will be shipped to the shipping address on file.
Any units that are "on hand" will be listed on our "Ready to Ship Units" tab.
All custom units have a 21 business day processing period, excluding weekends and/or holidays.
Yes. When purchasing please select the 'RUSH Fee' option which consist of an additional $150
Business days are Monday through Friday. If a holiday falls midweek, that day is omitted.
Factory Made Units are units that are constructed by our vendor. The units are also based off a density. Most densities range from 120%-200%. By definition, wig density is the amount of hair added to the cap to create a fuller look. It is NOT to be compared to the thickness of a unit being made with 3 bundles or more. Custom wigs are just that, custom. The wig is created based on the measurements provided. The unit is also constructed by our owner, Cierra, via sewing machine. Based on your order the unit will be constructed with 3+ bundles which depends on which collection you purchase your unit from. If you still need help understanding the difference please contact our support team.
If you do not provide measurements to your wig order it will be constructed in a stock 22" circumference.
If you provided the wrong shipping address to your order please send us an email immediately to Please include the following: 1) Your full name, 2) Order number 3) Brief description of the error, 4) Correct address in where to ship your order.
Rates from 0% APR or 10-36% APR. Payment options through Shop Pay Installments are subject to an eligibility check and are provided by these lending partners: [] ( Options depend on your purchase amount, and a down payment may be required. State notices to consumers [] (
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